DATE: December 20, 2011
POSITION TITLE: Service Technician - San Antonio, TX
JOB DESCRIPTION: The Service Technician will be responsible for installing and servicing enterprise level Fire Alarm, Access Control, CCTV, Burglar, Voice and Data systems, while also troubleshooting in a variety of these systems.
PRINCIPAL RESPONSIBILITIES
Installation and service of enterprise level Fire Alarm, Access Control, CCTV, Burglar, Voice and Data systems, while also troubleshooting in a variety of these systems, as needed. Communicates with customers, vendors, suppliers, and subcontractors to facilitate the completion of required tasks. Ability to manage multiple small to mid scale installations within budget and on time. Assists in designing and troubleshooting in a variety of systems. Takes corrective actions when costs are out of line with projected targets. Ensures all company safety policies and procedures are followed and enforced. Trains and develops personnel. Effectively applies Dowley Security System's methodology and enforces Dowley Security System's installation standards. Minimizes exposure to risks. Effectively communicates relevant information to superiors. Insures an informative and well-organized training for the customer. Resolves and/or escalates issues in a timely fashion. Possesses general understanding in the areas of application programming and equipment installation. Possesses a thorough understanding of our capabilities. Maintains awareness of new and emerging technologies and the potential application on client engagements.
Installation and service of enterprise level Fire Alarm, Access Control, CCTV, Burglar, Voice and Data systems, while also troubleshooting in a variety of these systems, as needed.
Communicates with customers, vendors, suppliers, and subcontractors to facilitate the completion of required tasks.
Ability to manage multiple small to mid scale installations within budget and on time.
Assists in designing and troubleshooting in a variety of systems.
Takes corrective actions when costs are out of line with projected targets.
Ensures all company safety policies and procedures are followed and enforced.
Trains and develops personnel.
Effectively applies Dowley Security System's methodology and enforces Dowley Security System's installation standards.
Minimizes exposure to risks.
Effectively communicates relevant information to superiors.
Insures an informative and well-organized training for the customer.
Resolves and/or escalates issues in a timely fashion.
Possesses general understanding in the areas of application programming and equipment installation.
Possesses a thorough understanding of our capabilities.
Maintains awareness of new and emerging technologies and the potential application on client engagements.
KNOWLEDGE, EXPERIENCE, SKILLS, EDUCATION, & CERTIFICATION
Required Proven experience in the engineering and installation of electronic security, access control, CCTV, fire extinguishers and fire alarm systems Strong knowledge and experience with access control; AMAG, Hirsch experience highly preferred Strong knowledge and experience with fire alarm systems; Fike, EST, Silent Knight and Fire-lite experience highly preferred Strong knowledge and experience with CCTV; Genetec experience highly preferred State and local licenses Strong knowledge of engineering fundamentals, relay logic and operations Excellent subcontracting skills required Management of field technician and inventory An understanding of job financial reports and the ability to contain costs in handling large projects Proven experience with new construction and knowledge of new construction phases Detail oriented, superior organizational skills Excellent follow through and time management skills Results driven individual, high energy, self starter Very strong verbal and written communication skills Desired State licensed in the following categories: Fire Alarm, Extinguisher, Electronic Access Control, Closed Circuit Television, Burglar Alarm, Locksmith and Nurse Call NICET Level III in Fire Alarm systems NICET Level IV in Video Security systems Associates degree (2 year) or Bachelor degree (4 year) in a technical capacity preferred
Required
Proven experience in the engineering and installation of electronic security, access control, CCTV, fire extinguishers and fire alarm systems
Strong knowledge and experience with access control; AMAG, Hirsch experience highly preferred
Strong knowledge and experience with fire alarm systems; Fike, EST, Silent Knight and Fire-lite experience highly preferred
Strong knowledge and experience with CCTV; Genetec experience highly preferred
State and local licenses
Strong knowledge of engineering fundamentals, relay logic and operations
Excellent subcontracting skills required
Management of field technician and inventory
An understanding of job financial reports and the ability to contain costs in handling large projects
Proven experience with new construction and knowledge of new construction phases
Detail oriented, superior organizational skills
Excellent follow through and time management skills
Results driven individual, high energy, self starter
Very strong verbal and written communication skills
Desired
State licensed in the following categories: Fire Alarm, Extinguisher, Electronic Access Control, Closed Circuit Television, Burglar Alarm, Locksmith and Nurse Call
NICET Level III in Fire Alarm systems
NICET Level IV in Video Security systems
Associates degree (2 year) or Bachelor degree (4 year) in a technical capacity preferred
COMPANY DESCRIPTION
Dowley Security Systems is the leading provider of turnkey technology integration and electronic security systems. Dowley delivers resilience, embraces preparedness, guarantees continuity, and increases the efficiency of operations for critical infrastructure and commercial markets with a full range of design, installation, service and support solutions.
Dowley's areas of expertise include:
Access Controls (card readers & biometrics) Intrusion Detection and Monitoring Video Surveillance (CCTV) Fire Alarm & Fire Suppression Locksmithing Network Infrastructure and Integration Project Management Service On-call Budget Maintenance
Access Controls (card readers & biometrics)
Intrusion Detection and Monitoring
Video Surveillance (CCTV)
Fire Alarm & Fire Suppression
Locksmithing
Network Infrastructure and Integration
Project Management
Service On-call
Budget Maintenance
BENEFITS
We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation depending on experience and an extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.
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