PRIVACY POLICY

Effective Date: 07/26/26. Last Updated: 07/26/26

Introduction

Dowley Security Solutions. ("Dowley," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit dowley.com (the "Site") or contact us through it.

Dowley is a commercial security systems integrator headquartered in Houston, Texas. This policy covers information collected through our website only. It does not cover data processed within security systems we design, install, or service for our clients — those relationships are governed by separate written agreements.

By using this Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

Information We Collect

Information you provide directly. When you submit a contact or consultation request form, we collect the information you enter — typically your name, email address, telephone number, company or organization, the nature of your inquiry, and any message content you include.

Information collected automatically. When you visit the Site, our servers and analytics tools may automatically collect:

  • IP address and approximate geographic location
  • Browser type and version, operating system, and device type
  • Pages viewed, time spent on pages, and navigation paths
  • Referring website or search terms that brought you to the Site
  • Date and time of access

Cookies and similar technologies. The Site uses cookies and comparable technologies to operate correctly, remember preferences, and understand aggregate usage. Cookies are small text files stored on your device.

We use:

  • Strictly necessary cookies — required for the Site to function, including security and form functionality. These cannot be disabled.
  • Analytics cookies — help us understand how visitors use the Site so we can improve it.

Most browsers allow you to refuse or delete cookies through their settings. Disabling cookies may affect some Site functionality.

Do Not Track. Some browsers transmit "Do Not Track" signals. Because no consistent industry standard for responding to these signals exists, the Site does not currently respond to them.

How We Use Information

We use the information we collect to:

  • Respond to your inquiries, quote requests, and consultation requests
  • Provide information about our security solutions, services, and support offerings
  • Communicate with you about projects, proposals, and service matters
  • Operate, maintain, secure, and improve the Site
  • Analyze usage patterns and Site performance in aggregate
  • Comply with legal obligations and enforce our agreements
  • Detect, investigate, and prevent fraudulent, unauthorized, or unlawful activity

We do not sell your personal information. We do not rent, trade, or otherwise transfer your personal information to third parties for their own marketing purposes.

How We Share Information

We may share information in the following limited circumstances:

Service providers. We work with vendors who perform services on our behalf — website hosting, email delivery, analytics, and customer relationship management. These providers may access information only as needed to perform their functions and are obligated to protect it.

Manufacturer and technology partners. If your inquiry concerns a specific manufacturer's product line, we may share relevant details with that partner in order to prepare an accurate proposal or arrange technical support. We share only what is necessary for that purpose.

Legal requirements. We may disclose information if required by law, subpoena, court order, or other legal process, or where we believe disclosure is necessary to protect our rights, your safety or the safety of others, or to investigate potential violations.

Business transfers. If Dowley is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction. Reasonable notice will be provided where required by law.

Data Retention

We retain information for as long as necessary to fulfill the purposes described in this policy, to maintain business and project records, and to comply with legal, tax, accounting, and contractual obligations. Inquiry records are typically retained for the duration of the business relationship plus a reasonable period thereafter. Automatically collected analytics data is generally retained in aggregate form.

When information is no longer needed, we take reasonable steps to delete or de-identify it.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction. These include encryption in transit (TLS/SSL), access controls, and regular security review of our hosting environment.

No method of transmission over the Internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. Please do not transmit sensitive information — including passwords, financial account details, or detailed security system configurations — through the Site's contact forms. Contact us directly by phone to arrange a secure channel for sensitive material.

Your Choices and Rights

You may:

  • Access, correct, or delete information you have provided by contacting us at the address below
  • Opt out of communications by replying to any message with an unsubscribe request or contacting us directly
  • Control cookies through your browser settings

Depending on where you reside, applicable state law may give you additional rights regarding your personal data — including rights to know what data we hold, to request correction or deletion, and to appeal a denial of such a request. To exercise any right, contact us using the information below. We will respond within the timeframes required by applicable law. We will not discriminate against you for exercising any privacy right.

We may need to verify your identity before acting on a request.

Children's Privacy

The Site is directed to businesses, government agencies, educational institutions, and other organizations — not to individuals under 18. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it promptly.

Third-Party Links

The Site may link to third-party websites, including manufacturer and partner sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by a revised "Last Updated" date at the top of this page and, where appropriate, more prominent notice. Your continued use of the Site after changes take effect constitutes acceptance of the revised policy.