SERVICE COORDINATOR

JOB DESCRIPTION: The Service Technician will be responsible for installing and servicing enterprise level Fire Alarm, Access Control, CCTV, Burglar, Voice and Data systems, while also troubleshooting in a variety of these systems.


PRINCIPAL RESPONSIBILITIES

  • Installation and service of enterprise level Fire Alarm, Access Control, CCTV, Burglar, Voice and Data systems, while also troubleshooting in a variety of these systems, as needed.
  • Communicates with customers, vendors, suppliers, and subcontractors to facilitate the completion of required tasks.
  • Ability to manage multiple small to mid scale installations within budget and on time.
  • Assists in designing and troubleshooting in a variety of systems.
  • Takes corrective actions when costs are out of line with projected targets.
  • Ensures all company safety policies and procedures are followed and enforced.
  • Trains and develops personnel.
  • Effectively applies Dowley Security System’s methodology and enforces Dowley Security System’s installation standards.
  • Minimizes exposure to risks.
  • Effectively communicates relevant information to superiors.
  • Insures an informative and well-organized training for the customer.
  • Resolves and/or escalates issues in a timely fashion.
  • Possesses general understanding in the areas of application programming and equipment installation.
  • Possesses a thorough understanding of our capabilities.
  • Maintains awareness of new and emerging technologies and the potential application on client engagements.

 

KNOWLEDGE, EXPERIENCE, SKILLS, EDUCATION, & CERTIFICATION

Required

  • Proven experience in the engineering and installation of electronic security, access control, CCTV, fire extinguishers and fire alarm systems
  • Strong knowledge and experience with access control; AMAG, Hirsch experience highly preferred
  • Strong knowledge and experience with fire alarm systems; Fike, EST, Silent Knight and Fire-lite experience highly preferred
  • Strong knowledge and experience with CCTV; Genetec experience highly preferred
  • State and local licenses
  • Strong knowledge of engineering fundamentals, relay logic and operations
  • Excellent subcontracting skills required
  • Management of field technician and inventory
  • An understanding of job financial reports and the ability to contain costs in handling large projects
  • Proven experience with new construction and knowledge of new construction phases
  • Detail oriented, superior organizational skills
  • Excellent follow through and time management skills
  • Results driven individual, high energy, self starter
  • Very strong verbal and written communication skills


Desired

  • State licensed in the following categories: Fire Alarm, Extinguisher, Electronic Access Control, Closed Circuit Television, Burglar Alarm, Locksmith and Nurse Call
  • NICET Level III in Fire Alarm Systems
  • NICET Level IV in Video Security Systems Technician
  • Associates degree (2 year) or Bachelor degree (4 year) in a technical capacity preferred