Service Coordinator

[vc_row full_width=”” parallax=”” parallax_image=”” bg_type=”” parallax_style=”” bg_image_new=”” layer_image=”” bg_image_repeat=”” bg_image_size=”” bg_cstm_size=”” bg_img_attach=”” parallax_sense=”” bg_image_posiiton=”” animation_direction=”” animation_repeat=”” video_url=”” video_url_2=”” u_video_url=”” video_opts=”” video_poster=”” u_start_time=”” u_stop_time=”” viewport_vdo=”” enable_controls=”” bg_override=”” disable_on_mobile_img_parallax=”” parallax_content=”” parallax_content_sense=”” fadeout_row=”” fadeout_start_effect=”” enable_overlay=”” overlay_color=”” overlay_pattern=”” overlay_pattern_opacity=”” overlay_pattern_size=”” overlay_pattern_attachment=”” multi_color_overlay=”” multi_color_overlay_opacity=”” seperator_enable=”” seperator_type=”” seperator_position=”” seperator_shape_size=”” seperator_svg_height=”” seperator_shape_background=”” seperator_shape_border=”” seperator_shape_border_color=”” seperator_shape_border_width=”” icon_type=”” icon=”” icon_size=”” icon_color=”” icon_style=”” icon_color_bg=”” icon_border_style=”” icon_color_border=”” icon_border_size=”” icon_border_radius=”” icon_border_spacing=”” icon_img=”” img_width=”” ult_hide_row=”” ult_hide_row_large_screen=”” ult_hide_row_desktop=”” ult_hide_row_tablet=”” ult_hide_row_tablet_small=”” ult_hide_row_mobile=”” ult_hide_row_mobile_large=””][vc_column width=”2/3″][vc_custom_heading text=”CAREERS” font_container=”tag:h2|font_size:64|text_align:left|color:%23dd3333″ google_fonts=”font_family:Ubuntu%3A300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic|font_style:300%20light%20regular%3A300%3Anormal”][/vc_column][vc_column width=”1/3″][vc_column_text]Pre-Sales Solutions Engineer – Houston

Account Executive – Houston

Project Manager – Houston

Service Coordinator – Houston

Field Service Technician – Houston[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”” parallax=”” parallax_image=”” bg_type=”” parallax_style=”” bg_image_new=”” layer_image=”” bg_image_repeat=”” bg_image_size=”” bg_cstm_size=”” bg_img_attach=”” parallax_sense=”” bg_image_posiiton=”” animation_direction=”” animation_repeat=”” video_url=”” video_url_2=”” u_video_url=”” video_opts=”” video_poster=”” u_start_time=”” u_stop_time=”” viewport_vdo=”” enable_controls=”” bg_override=”” disable_on_mobile_img_parallax=”” parallax_content=”” parallax_content_sense=”” fadeout_row=”” fadeout_start_effect=”” enable_overlay=”” overlay_color=”” overlay_pattern=”” overlay_pattern_opacity=”” overlay_pattern_size=”” overlay_pattern_attachment=”” multi_color_overlay=”” multi_color_overlay_opacity=”” seperator_enable=”” seperator_type=”” seperator_position=”” seperator_shape_size=”” seperator_svg_height=”” seperator_shape_background=”” seperator_shape_border=”” seperator_shape_border_color=”” seperator_shape_border_width=”” icon_type=”” icon=”” icon_size=”” icon_color=”” icon_style=”” icon_color_bg=”” icon_border_style=”” icon_color_border=”” icon_border_size=”” icon_border_radius=”” icon_border_spacing=”” icon_img=”” img_width=”” ult_hide_row=”” ult_hide_row_large_screen=”” ult_hide_row_desktop=”” ult_hide_row_tablet=”” ult_hide_row_tablet_small=”” ult_hide_row_mobile=”” ult_hide_row_mobile_large=””][vc_column width=”1/1″][vc_custom_heading text=”SERVICE COORDINATOR” font_container=”tag:h2|font_size:28|text_align:left|color:%23000000″ google_fonts=”font_family:Ubuntu%3A300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic|font_style:300%20light%20regular%3A300%3Anormal”][vc_separator color=”black” align=”align_center” style=”double”][vc_column_text]

JOB DESCRIPTION: The Service Technician will be responsible for installing and servicing enterprise level Fire Alarm, Access Control, CCTV, Burglar, Voice and Data systems, while also troubleshooting in a variety of these systems.


PRINCIPAL RESPONSIBILITIES

  • Installation and service of enterprise level Fire Alarm, Access Control, CCTV, Burglar, Voice and Data systems, while also troubleshooting in a variety of these systems, as needed.
  • Communicates with customers, vendors, suppliers, and subcontractors to facilitate the completion of required tasks.
  • Ability to manage multiple small to mid scale installations within budget and on time.
  • Assists in designing and troubleshooting in a variety of systems.
  • Takes corrective actions when costs are out of line with projected targets.
  • Ensures all company safety policies and procedures are followed and enforced.
  • Trains and develops personnel.
  • Effectively applies Dowley Security System’s methodology and enforces Dowley Security System’s installation standards.
  • Minimizes exposure to risks.
  • Effectively communicates relevant information to superiors.
  • Insures an informative and well-organized training for the customer.
  • Resolves and/or escalates issues in a timely fashion.
  • Possesses general understanding in the areas of application programming and equipment installation.
  • Possesses a thorough understanding of our capabilities.
  • Maintains awareness of new and emerging technologies and the potential application on client engagements.

 

KNOWLEDGE, EXPERIENCE, SKILLS, EDUCATION, & CERTIFICATION

Required

  • Proven experience in the engineering and installation of electronic security, access control, CCTV, fire extinguishers and fire alarm systems
  • Strong knowledge and experience with access control; AMAG, Hirsch experience highly preferred
  • Strong knowledge and experience with fire alarm systems; Fike, EST, Silent Knight and Fire-lite experience highly preferred
  • Strong knowledge and experience with CCTV; Genetec experience highly preferred
  • State and local licenses
  • Strong knowledge of engineering fundamentals, relay logic and operations
  • Excellent subcontracting skills required
  • Management of field technician and inventory
  • An understanding of job financial reports and the ability to contain costs in handling large projects
  • Proven experience with new construction and knowledge of new construction phases
  • Detail oriented, superior organizational skills
  • Excellent follow through and time management skills
  • Results driven individual, high energy, self starter
  • Very strong verbal and written communication skills


Desired

  • State licensed in the following categories: Fire Alarm, Extinguisher, Electronic Access Control, Closed Circuit Television, Burglar Alarm, Locksmith and Nurse Call
  • NICET Level III in Fire Alarm Systems
  • NICET Level IV in Video Security Systems Technician
  • Associates degree (2 year) or Bachelor degree (4 year) in a technical capacity preferred

 

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